Technical Support
Technical Account Manager (TAM)
- If you would like proactive guidance, AWS Support has Technical Account Managers (TAMs) who are designated as that user’s primary point of contact.
- The TAM can provide guidance, architectural review, and continuous ongoing communication to keep you informed and prepared as you plan, deploy, and optimize your solutions.
AWS Trusted Advisor
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If you want to ensure that you follow best practices to increase performance and fault tolerance in the AWS environment, AWS Support has AWS Trusted Advisor.
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AWS Trusted Advisor is like a customized cloud expert.
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It is an online resource that checks for opportunities to reduce monthly expenditures and increase productivity.
AWS Support Concierge
- For account assistance, the Support Concierge is a billing and account expert who will provide quick and efficient analysis on billing and account issues.
AWS Support Plans
- Basic Support
- Developer Support
- Business Support
- Enterprise Support
Case Severity and Response Time
